Google Classroom & Sky Broadband update

Google Classroom Sky Broadband update

We have had reports that some Sky Broadband users are experiencing issues when trying to play media files that have been posted within Google Classroom and are currently working to enable the ‘download’ of the affected media files, which will allow users to play the media content once downloaded.

After investigation, the issue has been found to be related to users who have ‘Sky Shield’ (sometimes referred to as Broadband Shield) activated in default mode. Sky Shield is a service offered by Sky (automatically switched on), providing an online safety filter to filter out possible inappropriate or dangerous material online. If switched on – all devices on your home connection will be filtered through this service (unless you are running other applications to bypass this).

It would seem that the service is filtering out some Google content and specifically in our case has been blocking video material. We are therefore changing all media material within our Google Classroom areas so the users can additionally download the files if they find that they are affected by this issue.

We have found that changing from the default age settings on the Sky Shield service or disabling the service does resolve the issue, however as it is a safety feature we would not advise this.

We are continuing to look into this issue but of course, please feel free to contact Sky independently to see if they can advise another alternative.

View troubleshooting tips

Bridgewater will not only help you to reach your goals, it will enable you to exceed them.


Class of 2018, now studying Building Surveying at the University of Salford

National Numeracy Day 2020

Students excel in Numeracy Day challenge

The 13th May 2020 saw students across the school participate in a range of virtual activities and challenges in support of National Numeracy Day, an annual event that aims to

Read more

Isabella Alldred and grandfather

Stories of love and kindness

At Bridgewater School our outwardly focused approach to education is designed to not only nurture each young person’s individual qualities but also to build a mature awareness of their personal

Read more

VE Day 75 anniversary celebrations

VE Day 75 anniversary celebrations

On May 8th 1945 Germany finally surrendered to the allied forces and, after six long years, peace in Europe was restored. This year we commemorate 75 years since the end

Read more

Helen O Grady lockdown drama activities

Helen O Grady lockdown drama activities

At Bridgewater, children have the opportunity to develop previously undiscovered talents through an array of opportunities including extra-curricular tuition by visiting specialists. One such partner, providing speech and drama tuition

Read more